PairNova
Privacy Policy
Last Updated: May 25, 2026
This Privacy Policy (“Policy”) describes how PairNova LLP, operating the PairNova brand (“Company”, “we”, “our”, “us”), collects, uses, processes, stores, and protects your personal data when you access or use our platform, including website, mobile applications, and related services (collectively, the “Service”). By using PairNova, you acknowledge that you have read and understood this Policy.
1. Platform Overview
PairNova is an AI-driven relationship platform designed to facilitate meaningful, safe, and emotionally intelligent connections. The platform uses artificial intelligence, machine learning, and behavioral analytics to improve compatibility matching, conversation quality, and user safety.
2. Definitions
Personal Data: Any information that identifies or can identify an individual. Sensitive Data: Data requiring higher protection (e.g., biometric data, messages). Processing: Collection, storage, use, analysis, or sharing of data. AI Systems: Algorithms used for matching, safety detection, and insights.
3. Information We Collect
3.1 Information You Provide • Name, age, gender, preferences • Profile information (bio, interests, photos, prompts) • Messages, chats, and interactions • Responses to AI suggestions and feedback • Reports, complaints, and support queries 3.2 Automatically Collected Data • Device type, OS, browser type • IP address and approximate location • App usage data (clicks, session time, navigation) • Log data (timestamps, errors, activity logs) 3.3 Behavioral & Interaction Data • Message frequency and response timing • Engagement levels and interaction patterns • Conversation depth and quality indicators • User activity trends over time This data is used for: • Compatibility scoring • AI coaching insights • Safety and risk detection 3.4 AI-Generated & Inferred Data • Compatibility scores between users • Emotional tone and engagement analysis • Safety risk signals (spam, ghosting, toxic behavior) • Personalized recommendations 3.5 Face Verification & Biometric Data (If Enabled) • Facial images or video used for identity verification • AI-based facial matching signals Important: • Biometric data is processed securely and minimally • It is NOT sold or used for advertising • It may be deleted after verification or stored securely depending on system design
4. How We Use Your Data
We process data for the following purposes: 4.1 Core Functionality • Account creation and management • Profile display and matchmaking • Messaging and communication features 4.2 AI & Personalization • Improve compatibility matching • Provide AI Coach suggestions • Enhance conversation quality • Deliver personalized insights and recommendations 4.3 Safety & Security • Detect fake profiles and bots • Identify suspicious or harmful behavior • Prevent fraud, harassment, and abuse • Enforce platform policies 4.4 Analytics & Improvement • Understand user behavior • Improve platform features and performance • Train and refine AI models (with safeguards) 4.5 Legal & Compliance • Respond to legal obligations • Enforce Terms and Conditions • Handle disputes and investigations
5. Legal Bases & Compliance Purposes
Depending on the data and feature involved, PairNova processes personal data on one or more of the following bases, as recognized under applicable law: • Consent: where you provide clear and informed consent, such as when creating a profile, enabling permissions, or choosing eligible AI features • Contractual Necessity: to provide, maintain, and operate the PairNova Service you request under our Terms • Legitimate Interests: where applicable, to improve services, ensure safety, prevent fraud, protect users, and enhance user experience, provided those interests do not override your fundamental rights and freedoms • Legal Obligations: to comply with applicable laws, regulations, court orders, or lawful requests from government or regulatory authorities • Compliance Purposes: to enforce our Terms and Conditions and handle disputes, investigations, abuse reports, and enforcement actions Where applicable law requires consent or another specific basis for a particular processing activity, we will use that basis.
6. AI Processing & Automated Decision-Making
PairNova uses AI systems to match users based on compatibility, analyze conversations and suggest improvements, detect unsafe or suspicious behavior, and provide emotional and behavioral insights. You acknowledge that AI outputs are probabilistic and not always accurate, decisions may be partially automated, and human oversight may be applied in certain cases.
7. Data Sharing & Disclosure
We do NOT sell your personal data. 7.1 Service Providers • Cloud hosting providers • Analytics tools • AI/ML infrastructure providers 7.2 Verification & Safety Partners • Identity verification services • Fraud detection systems 7.3 Advertising Partners We may use Google AdSense or similar advertising services on public editorial article pages. Advertising partners may use cookies, web beacons, IP addresses, device identifiers, and similar technologies to serve, measure, and improve ads. Third parties, including Google, may place and read cookies on your browser or use web beacons or IP addresses as a result of ad serving on PairNova. 7.4 Legal Authorities • When required by applicable law, regulation, court order, or lawful government request • To address credible safety threats, protect rights or property, or support lawful investigations Service providers and partners are required to handle information consistently with contractual obligations and applicable data protection law.
8. Data Storage & Security
We implement end-to-end or strong encryption where applicable, secure servers and databases, role-based access control, and continuous monitoring and threat detection. Despite these measures, no system is completely secure and users share data at their own risk.
9. Data Breach Notification
If a personal data breach may affect your personal data, we will take reasonable steps to contain, investigate, and mitigate the incident. We will provide notice to affected users and/or relevant authorities as required by applicable law, including within any timeline that applicable law requires. Where notice is required, it may include relevant information about the nature of the breach, its potential effects, measures taken, and protective actions you may consider.
10. Data Retention
We retain data while your account is active and as required for legal, safety, and operational purposes. Retention may include logs for fraud detection and reports for safety investigations.
11. Your Rights
Subject to applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion (“Right to be forgotten”), restrict or object to processing, and withdraw consent (where applicable). To exercise rights, contact us at: admin@pairnova.in.
12. Account Deletion
When you delete your account, your profile and visible data are removed. Some data may be retained for legal compliance, fraud prevention, and safety purposes.
13. Cookies & Tracking Technologies
We use cookies and similar technologies to maintain sessions, improve functionality, analyze usage, remember preferences, prevent abuse, and support advertising on public pages. Google and its partners may use cookies or other identifiers to serve ads based on a user's visits to PairNova and/or other websites. You can learn how Google uses data on partner sites at: https://policies.google.com/technologies/partner-sites. You can manage ad personalization in Google Ads Settings and manage cookies through your browser settings. PairNova does not pass profile names, email addresses, phone numbers, face verification data, private chats, or other personally identifiable information to Google ad requests.
14. Children’s Privacy
PairNova is strictly for adults aged 18 and above. It is not directed to children or teenagers, and we do not knowingly collect data from minors. If we learn that a minor has created an account or submitted personal information, we will take reasonable steps to remove that information and restrict the account.
15. International Data Transfers
Your data may be processed in different countries. We ensure appropriate safeguards such as standard contractual protections and secure data handling practices.
16. Third-Party Links & Services
Our platform may contain links to or integrations with third-party services, websites, or applications. Please note that we are not responsible for the privacy practices, policies, or content of these third-party sites or services. We encourage you to review their privacy policies before providing any personal information.
17. Policy Updates
We may update this Policy periodically. Changes will be communicated through platform notifications and an updated “Last Updated” date. Continued use implies acceptance.
18. Grievance Officer & Contact Information
In accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and rules in force from time to time, PairNova has designated a Grievance Officer. Name/Designation: Grievance Officer - PairNova LLP Email: admin@pairnova.in Address: PairNova LLP, Faridabad, India Response Time: Within timelines required by applicable law and, where no statutory timeline applies, within a reasonable period. You may contact the Grievance Officer for: • Data-related concerns • Requests to exercise your applicable rights • Complaints regarding misuse of personal data
19. Consent & Withdrawal of Consent
Where PairNova relies on your consent, you may withdraw that consent at any time by contacting admin@pairnova.in or by using available in-app controls. Withdrawal does not affect processing already carried out lawfully before withdrawal and may affect your ability to use features that require the relevant data or permission. Where express opt-in consent is required by law for precise location, biometric verification, sensitive permissions, eligible AI features, or similar data, PairNova will ask before collecting or using that data.
20. Advertising & Sensitive Data Safeguards
PairNova does not use Google ad products to target ads based on sensitive personal information, private relationship activity, sexual behavior or orientation, biometric verification data, health information, financial hardship, religion, political views, or similar sensitive categories. Advertising code is intended for public editorial article pages, not private account, chat, payment, verification, or profile-management screens.